गोपनीयता नीति

Effective Date: 01-11-2026

DevNetra is referred to in this policy as “we,” “us” or “our.”

This Privacy Policy explains how we handle personal information when you use the DevNetra website, mobile application and related services. DevNetra provides devotee services and access to temple administration functions for authorized users.

1. Information We Collect

The information we process depends on the features you use and your access permissions.

Information You Provide

Devotee and donor information. When you submit a donation claim, seva request or other form, we collect the information requested in that form, such as your name and mobile number, your email address if you choose to receive a receipt by email, the seva and preferred date, and any message or sankalp you add.

Donation information. We process donation amounts, purposes, transaction references such as UTR numbers, verification status and related records.

Staff account information. DevNetra does not provide self-service account registration or signup through the mobile application. Staff and administrative accounts are created and managed by authorized administrators or the DevNetra system. For authorized users, we process account details, assigned roles, temple assignments and authentication information as necessary to provide access to administrative functions.

Account deletion and deactivation. Because staff accounts are administrator-managed, users cannot create or delete staff accounts directly through the mobile application. If an authorized user wants to request deletion of their personal information or account, they may contact us at privacy@devnetra.com or request assistance from their account administrator. Such requests will be reviewed and processed subject to applicable law and applicable financial, accounting, audit, security or other legitimate recordkeeping requirements.

Administrative records and uploads. Authorized users may enter financial transactions, donation box collections, asset records, seva bookings, volunteer details and other temple records. These may include personal information, supporting documents and photographs.

Support communications. If you contact us, we process your contact details, message and any information you provide to resolve your request.

2. How We Use Information

We use information to:

• Provide temple information and devotee services.

• Process seva requests and donation claims.

• Verify donation references against temple financial records.

• Authenticate authorized users and apply role-based access.

• Maintain temple financial and administrative records.

• Record administrative actions for accountability and audit review.

• Provide operational notifications where enabled.

• Respond to support requests.

• Protect the service and investigate unauthorized activity.

• Meet applicable legal and recordkeeping obligations.

3. Donations and Payment Services

The documented donation process involves payment through a UPI application or QR code, followed by submission of the transaction reference for temple staff to verify.

The payment provider processes the payment under its own terms and privacy policy. DevNetra processes the donation details and verification records submitted to the platform.

4. App Permissions

Where enabled, DevNetra may request access needed for specific features:

• Camera: To scan donation box QR codes or capture supporting photographs.

• Photos or files: To select and upload supporting images or documents.

• Notifications: To deliver enabled operational alerts.

You can manage permissions through your device settings. Restricting a permission may affect the feature that needs it.

5. Who Can Access Information

Authorized Temple Personnel

Temple records are accessible to authorized users according to their assigned roles and temple access. This may include staff responsible for donation verification, seva administration, finance and oversight.

Legal Disclosures

We may disclose information where required by applicable law or a valid legal process, or where necessary to investigate fraud, address security incidents or protect legal rights.

6. Public Temple Information

DevNetra includes public temple information, such as timings, festivals, committee information and development updates.

The documented public volunteer directory displays names and roles. Volunteer phone numbers, ages and emergency contacts are intended to remain internal.

Public financial disclosure is limited to the temple’s total fixed deposit amount. Account and certificate numbers are not intended for public display.

7. Data Retention

We retain information for the periods needed to provide services and meet applicable recordkeeping requirements.

8. Your Choices and Privacy Requests

Because DevNetra staff accounts are created and managed by authorized administrators, the mobile application does not provide self-service account registration or an in-app account deletion feature.

You may contact privacy@devnetra.com to request access to, correction of or deletion of your personal information, or to request deletion or deactivation of an account, subject to applicable law and necessary recordkeeping obligations.

We may request information reasonably needed to verify your identity before acting on a request.

Some donation, accounting, financial or audit records may need to be retained after a deletion request. Where this applies, we will explain the relevant reason and applicable retention requirements.

9. Children’s Privacy

DevNetra is not intended for children under 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided personal information through DevNetra, contact privacy@devnetra.com. Upon becoming aware of such collection, we will take appropriate steps to delete the information, unless retention is required by applicable law.

10. Third-Party Services

DevNetra may link to or display services provided by third parties, including payment applications, maps or live video providers.

Their handling of information is governed by their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to the service or our data practices. We will publish the revised policy and update the “Last Updated” date.

Where required, we will provide additional notice or obtain consent before applying a change.

12. Contact Us

For privacy questions or requests, contact:

Email: privacy@devnetra.com